Terms & Conditions

Please read our terms and conditions carefully

General Terms & Business Operations

  • Acceptance of Terms – By using Contrashutter’s services, clients and partners agree to all terms & conditions listed here.
  • Right to Modify – Contrashutter reserves the right to change, update, or modify policies without prior notice.
  • No Guarantee of Availability – Services are subject to availability and workload, and Contrashutter is not liable for unavailability.
  • Communication Only Through Official Channels – All bookings, cancellations, and service requests must be made via official email, website, or phone.
  • Right to Refuse Service – Contrashutter reserves the right to refuse service to any client or partner violating policies or engaging in unethical behavior.
  • Misuse of Services – Any attempt to misuse Contrashutter’s services for illegal or unethical purposes will lead to immediate termination.
  • Compliance with Laws – Clients and partners must adhere to all applicable Indian laws and regulations when using Contrashutter’s services.
  • No Third-Party Liability – Contrashutter is not responsible for failures of third-party vendors, suppliers, or digital platforms.
  • Independent Contractors – Service partners are independent professionals, and Contrashutter is not responsible for their actions beyond agreed services.
  • Confidentiality Agreement – All employees, clients, and partners must maintain strict confidentiality regarding company operations and strategies.

Booking & Payment Terms

  • Advance Payment Required – Services are confirmed only after advance payment as per the agreed terms.
  • Non-Negotiable Fees – All service charges and fees are fixed and non-negotiable, unless otherwise agreed in writing.
  • Late Payment Penalties – Any delay in payment will result in penalty charges or service suspension.
  • No Cash Payments – Only official payment modes (bank transfer, UPI, online gateways, cheques) will be accepted.
  • Instalment Plans – If offered, installment payments must be completed on schedule, or services may be halted.
  • Taxation Compliance – All payments will be subject to GST and applicable Indian tax laws.
  • Additional Charges for Custom Requests – Any extra services beyond the booked package will be charged separately.
  • No Cancellation After Work Begins – Once the service execution starts, cancellation is not allowed, except under special conditions.
  • Non-Transferable Bookings – Clients cannot transfer their booking to another person or business without prior approval.
  • Service Modifications – Changes in bookings must be requested at least 7 days in advance and may incur additional charges.

Service Execution & Delivery

  • Work Begins Only After Payment – No work will be initiated until service execution payment is received.
  • Delivery Timelines Depend on Workload – Deadlines are estimated based on project scope and current workload.
  • Client’s Responsibility to Provide Inputs – If a client fails to provide necessary materials, Contrashutter is not responsible for delays.
  • Photography Service Terms – Raw files are not provided, only edited images as per the package.
  • Design Work Policy – Once a design is finalized, further modifications will be chargeable.
  • Grooming & Makeup Services – Clients must confirm their preferred look in advance, and no last-minute changes will be entertained.
  • Brand Identity Services – Business branding and marketing designs require client approval before printing.
  • Event Photography Delivery – Edited images and videos will be delivered as per agreed timelines, and rush orders will cost extra.
  • No Responsibility for Venue Restrictions – If a venue restricts photography or decoration, Contrashutter is not liable.
  • Urgent Delivery Fees Apply – If a client demands an urgent turnaround, extra charges will be applied.

Cancellation, Return & Replacement Policies

  • Cancellation Before Work Starts – If canceled before work begins, only 60% of the payment will be refunded.
  • No Refunds After 50% Completion – If more than half of the work is done, no refunds will be provided.
  • Digital Deliverables Are Non-Returnable – Once delivered, digital designs, images, and videos cannot be returned or exchanged.
  • Physical Deliverables Can Be Replaced If Damaged – If a printed album or physical product is damaged, replacement will be offered only after verification.
  • Client-Approved Work Cannot Be Changed – If the client approves a design or edit, Contrashutter is not responsible for later dissatisfaction.
  • Service Partner Failures – If a third-party service provider fails, Contrashutter will not be liable for compensation.
  • Refund Policy Exceptions – Refunds will only be issued if Contrashutter is unable to deliver the agreed service due to unavoidable reasons.
  • Replacement Timelines – If a replacement is approved, it will be provided within 10-15 business days.
  • Damage Claims Require Proof – Clients must submit photo or video proof of any product damage before requesting a replacement.
  • No Refunds for Preference Changes – If a client dislikes a service after completion, no refund or free replacement will be provided.

Legal & Compliance Policies

  • All Transactions Are Legally Binding – Any agreement made with Contrashutter is enforceable under Indian law.
  • Intellectual Property Belongs to Contrashutter – Any work created by Contrashutter cannot be reused or sold without permission.
  • Client Photos May Be Used for Marketing – Unless the client opts out, Contrashutter reserves the right to use photos/videos for promotional purposes.
  • Unauthorized Use of Branding Is Prohibited – No one is allowed to use Contrashutter’s name, logo, or materials without permission.
  • Legal Action Against Fraudulent Claims – Any false claim for refunds or disputes will result in legal consequences.
  • Data Security Compliance – All stored client information is protected under Indian data privacy laws.
  • Disputes Will Be Resolved Through Arbitration – Before legal action, all disputes must go through arbitration.
  • Contrashutter Is Not Liable for Natural Disasters – If an event is canceled due to an act of God, Contrashutter is not responsible for refunds.
  • No Responsibility for Venue Restrictions – If a venue does not allow certain services, Contrashutter will not be held accountable.
  • Right to Refuse Service in Legal Disputes – If a client is involved in a legal dispute with Contrashutter, future services will be denied.

Service-Specific Terms & Conditions

  • Photography Service Limitations – Only the selected package services will be provided. Extra coverage will be charged separately.
  • Editing & Retouching Policy – Basic editing is included. Additional retouching requires extra charges.
  • Makeup & Grooming Finalization – Once makeup and styling are completed, clients cannot demand redoing unless paid for separately.
  • Decoration Customization – Custom decoration requests must be finalized at least 7 days before the event.
  • Printing Services Approval Process – Final designs must be approved by clients. Once printed, no reprints will be offered for approval errors.
  • Graphic Design Work Ownership – Clients receive final files for personal/business use only. Reselling or redistribution is prohibited.
  • Event Marketing & Branding Materials – Contrashutter reserves the right to use event photos and graphics for promotional purposes unless explicitly restricted by the client.
  • Social Media Content Services – Any social media marketing service includes a fixed number of revisions. Beyond that, extra charges apply.
  • Raw Footage & Files – Contrashutter does not provide raw footage or raw image files unless agreed upon in advance with an additional charge.
  • Re-Shoots & Re-Editing – Clients requesting re-shoots must pay additional fees unless an error occurred on Contrashutter’s part.

Product & Deliverables Terms

  • Digital Files Expiry Policy – Edited digital files will be available for 30 days after delivery. Clients must download within this period.
  • Cloud Storage Access – Clients opting for long-term storage must pay a subscription fee for continued access.
  • Album & Print Delivery Timelines – Physical album delivery takes 10-20 business days based on workload.
  • Damage in Transit Policy – If a printed product is damaged during shipping, a replacement will be sent only after verification.
  • No Responsibility for Third-Party Printing – If a client chooses to print digital designs elsewhere, Contrashutter is not responsible for print quality.
  • Merchandise & Custom Gifts Policy – Any customized merchandise is non-returnable and non-exchangeable unless defective.
  • Incorrect Address Issues – If a product is returned due to a wrong address provided by the client, re-delivery will be chargeable.
  • Defective Product Replacement Window – Any replacement request must be made within 3 days of receiving the product.
  • Printing Color Variations – Slight color differences between digital previews and printed materials are normal and not a valid reason for replacement.
  • No Liability for Third-Party Courier Delays – If a courier company causes delays, Contrashutter is not responsible for any inconvenience caused.

Event & Client Responsibilities

  • Client’s Responsibility for Permissions – If an event requires permits for photography or decorations, it’s the client’s duty to obtain them.
  • Venue Restrictions Are the Client’s Responsibility – If a venue imposes restrictions after booking, Contrashutter will not be liable.
  • Force Majeure Clause – If an event is canceled due to natural disasters, strikes, or government orders, Contrashutter is not liable for losses.
  • Food & Accommodation for Long Shoots – If an event is out of town or extends beyond 8 hours, clients must provide food and accommodation for the team.
  • Outdoor Shoots Are Weather-Dependent – If an outdoor shoot is canceled due to bad weather, clients must reschedule, and additional costs may apply.
  • Proper Conduct at Events – Clients must ensure their guests and staff treat Contrashutter’s team with respect. Misconduct may result in service withdrawal.
  • Client’s Responsibility for Backup Plans – If event arrangements fail (e.g., lights, venue access), Contrashutter is not responsible for last-minute adjustments.
  • No Interference with Shoot – Guests or third-party vendors must not interfere with Contrashutter’s workflow. If disruptions occur, Contrashutter is not liable for missed shots.
  • Client Must Arrive on Time for Shoots – Any delay caused by the client may lead to additional charges or reduced shoot time.
  • Unauthorized Photography by Third Parties – If another photographer is hired at the same event without informing Contrashutter, service quality is not guaranteed.

Legal Protection & Compliance

  • No Liability for Client’s Copyright Issues – If a client provides copyrighted music, images, or graphics for their project, Contrashutter is not responsible for legal consequences.
  • Client Agreement on Model Release – By booking Contrashutter, clients agree that their photos may be used for promotional purposes unless explicitly opted out.
  • Breach of Contract Consequences – If a client or partner breaches any contract terms, Contrashutter reserves the right to pursue legal action.
  • Non-Payment Legal Action – If a client fails to pay as agreed, legal action will be taken after repeated reminders.
  • False Allegations & Defamation Protection – Any attempt to defame Contrashutter with false accusations will result in legal proceedings.
  • Fraudulent Chargebacks – If a client disputes a legitimate payment without valid reasons, Contrashutter reserves the right to take legal action.
  • Agreement on Arbitration for Disputes – Any disputes must be resolved through arbitration first, before legal action is considered.
  • Privacy Policy Adherence – Client and partner data will be protected under India’s Data Protection laws and will not be shared without consent.
  • No Liability for Government Interventions – If government actions (e.g., new regulations, lockdowns) affect service delivery, Contrashutter will not be held responsible.
  • Final Decision Rights Rest with Contrashutter – In case of any disputes or policy interpretations, Contrashutter’s management holds the final decision-making authority.

General Terms for Cheque Payments

  • Cheque payments are accepted only from pre-approved clients who have undergone background verification.
  • All cheques must be 'Account Payee Only' and issued in the name of Contrashutter—third-party or bearer cheques are strictly prohibited.
  • Cheques must be submitted at least 7 business days before the due date to ensure clearance before service execution.
  • Services will commence only after cheque clearance—until then, the booking remains in a pending state.
  • Post-dated cheques (PDC) will not be accepted unless part of a signed contract with clear terms.
  • Only corporate cheques with company authorization will be considered for high-value transactions.
  • Clients must submit a declaration form when paying via cheque to confirm their liability in case of non-clearance.
  • If a cheque exceeds ₹50,000, additional KYC verification will be required before acceptance.
  • All cheque payments must comply with RBI and Indian banking regulations.
  • Contrashutter is not responsible for delays in cheque clearance due to banking issues.

Strict Policies for Bounced Cheques & Non-Payment

  • If a cheque bounces, a penalty of ₹1,000 plus bank charges will apply, payable immediately.
  • For repeated cheque bounces (2 times), future payments from the client will only be accepted via digital methods (UPI, NEFT, IMPS).
  • Legal action will be taken under Section 138 of the Negotiable Instruments Act for bounced cheques without resolution within 7 days.
  • Contrashutter will blacklist clients with a history of cheque dishonor and will no longer offer services.
  • If a cheque is dishonored, the client’s booking will be canceled without refund.
  • A bounced cheque for an advance payment will lead to immediate cancellation of services with no rescheduling allowed.
  • If a cheque bounces due to signature mismatch, the client must submit a new cheque within 48 hours.
  • If a cheque bounces due to 'insufficient funds,' services will be permanently suspended unless full payment is received digitally within 24 hours.
  • If a client intentionally issues a fraudulent cheque, Contrashutter will take legal action and report the case to financial authorities.
  • Cheque bounce penalties must be paid before reissuing any new cheque or booking a new service.

No Risk Policies on Cheque-Based Payments

  • Cheque payments are not eligible for cash refunds—all refunds, if applicable, will be issued via digital transfer.
  • If a cheque-based transaction fails, the client must switch to an alternative payment method within 24 hours to retain their booking.
  • If a cheque is lost or stolen, Contrashutter is not responsible for any losses or delays.
  • Clients must provide an alternate payment method in case of cheque rejection due to technical banking errors.
  • Cheque payments are not allowed for urgent or same-day bookings.
  • Contrashutter reserves the right to refuse cheque payments for high-risk transactions or new clients.
  • Cheque payment terms may be changed at any time without prior notice.
  • If a cheque is found to be tampered with, the case will be immediately escalated for legal proceedings.
  • No partial payments are accepted via cheque—full payment must be made in one transaction.
  • All cheque-based transactions must be documented, signed, and acknowledged by both parties.

Security & Fraud Prevention Measures

  • Contrashutter will verify the client’s bank details before accepting a cheque payment.
  • Any suspicious cheque transactions will be reported to financial authorities immediately.
  • Clients must sign a declaration that the cheque they provide is valid, funded, and non-fraudulent.
  • If a cheque is found to be linked to any illegal activity, the service will be terminated immediately.
  • Contrashutter will not be liable for any cheque-related fraud committed by third parties.
  • All cheque transactions are subject to strict internal audits for compliance.
  • A cheque payment confirmation slip will be issued only after successful clearance.
  • Contrashutter will not accept cheques from individuals with past financial disputes.
  • If a cheque is deposited wrongly by the client, Contrashutter is not responsible for any loss.
  • All cheque payment terms are legally binding once the client agrees to use this method.

Special Terms for Refunds & Adjustments

  • Cheque payments are non-refundable once processed.
  • Any overpaid cheque amount will only be adjusted against future bookings, not refunded in cash.
  • If a service is canceled, the cheque amount will be adjusted for another service, but no refund will be issued.
  • If a refund is approved, it will only be processed via bank transfer within 30 working days.
  • If a client requests a cheque payment stop, Contrashutter will charge a processing fee of ₹500.
  • Cheque payments are not eligible for emergency refunds.
  • If a client requests a replacement service instead of a refund, the cheque amount will be adjusted accordingly.
  • Contrashutter reserves the right to deny refunds on cheque transactions if deemed necessary.
  • Any refund disputes for cheque payments will be handled through legal arbitration.
  • Cheque refund requests will not be entertained after 30 days from payment date.

Restrictions & Legal Protections for Contrashutter

  • No credit facilities are offered on cheque payments—full advance payment is mandatory.
  • Contrashutter is not responsible for any losses due to delayed cheque processing by banks.
  • All disputes related to cheque payments will be subject to Pune jurisdiction.
  • Contrashutter has the right to refuse cheque payments from any client without explanation.
  • If a cheque is mistakenly deposited for the wrong service, no liability falls on Contrashutter.
  • Clients must provide proper authorization for company-issued cheques.
  • Cheque payments are not allowed for international clients—only digital transfers are accepted.
  • Contrashutter will not be liable for bank errors, misplaced cheques, or external fraud.
  • If a cheque is found invalid after service delivery, the client must pay digitally within 12 hours.
  • Failure to comply with cheque policies may lead to permanent blacklisting from Contrashutter’s services.