Refund Policy

Client Refund Policy

• Refunds are only applicable for cancellations made at least 7 days before the service date.
• A processing fee of 30% will be deducted from any refund/Advance amount.
• No advance amount refunds will be provided for cancellations made within 48 hours of the service date.
• Refunds for technical failures in photography or editing will be assessed on a case-by-case basis.
• Refund requests must be submitted in writing/Email/through Login with supporting documentation.
• Deposits are non-refundable but can be transferred to a future booking.
• Refunds for event cancellations due to unforeseen circumstances will be processed within 30 days.
• Custom-designed graphics or printed materials are non-refundable after approval.
• Makeup and grooming services are non-refundable once the service has started.
• If a client is unsatisfied with the service, a resolution process will be followed before a refund is considered.
• Refunds will be processed via the same payment method used during booking.
• Refunds are not applicable for weather-related cancellations unless stated otherwise in the contract.
• Editing or retouching dissatisfaction will not be eligible for a refund once final files are delivered.
• Contrashutter reserves the right to issue credits instead of refunds in certain cases.
• Any refunds issued will be processed within 10-15 business days.
• Services booked under promotional or discounted rates are only 40% refundable of advance amount.
• Clients are responsible for ensuring the accuracy of booking details; errors on their part do not qualify for a refund.
• Refund policies may be subject to change, and the latest terms will apply at the time of cancellation.

General Conditions for Refunds

• All refund requests must be submitted via email at Account@contrashutter.com with valid proof.
• Refunds are subject to verification and approval by Contrashutter management.
• Processing time for refunds is 7-10 business days after approval.
• Refunds will only be processed to the original payment method used.
• Taxes and service fees (if applicable) are non-refundable.
• Any chargeback or fraudulent activity will result in a legal dispute.
• Refund policies apply only to direct Contrashutter clients, not third-party service bookings.
• If a client provides incorrect details leading to service failure, no refund will be given.
• In the case of technical failure from Contrashutter’s side, a full refund will be considered.
• Any refund request before 5 days of the service execution date will not be entertained.
• Clients must provide supporting documents for cancellation claims (if applicable).
• Refund processing charges may be applicable and deducted from the refund amount.
• Refunds are not applicable for emergency last-minute execution.
• Refunds will not be given for changes in event plans that are not communicated timely.
• If the client violates Contrashutter’s policies, no refund will be issued.
• Partial refunds will be provided if only a portion of the service is utilized.
• Cancellations due to unforeseen situations (e.g., pandemic, natural disasters) will be reviewed case by case.
• Refund eligibility is decided by Contrashutter management and will be final.
• Refund policy terms are subject to change at any time without prior notice.

Refund Policy for Specific Services

Service Partner Refund Policy

• Refunds for services provided by partners are subject to their individual refund policies.
• Partners must provide clear refund terms before agreeing to a contract.
• Payments made to service partners are non-refundable once the service has started.
• If a partner fails to deliver the agreed-upon service, a full refund may be issued to the client.
• Service partners must report any cancellations at least 10 days in advance to avoid penalties.
• Refunds due to dissatisfaction must be discussed and resolved before processing any repayment.
• Contrashutter holds the right to withhold payments in cases of service disputes.
• Any breach of contract by a service partner may lead to contract cancellation without refund.
• Refunds will not be granted for minor service deviations unless they significantly impact quality.
• In cases of force majeure, refunds may be issued at the discretion of Contrashutter.
• Payments for completed services are non-refundable, regardless of client satisfaction.
• Partners must maintain proof of service delivery to avoid refund claims.
• All refund requests must be submitted within 7 days of service completion.

Non-Refundable Cases

• If the service is partially delivered, no refund will be issued.
• No refund will be provided if the client fails to attend the scheduled service without prior notice.
• Custom or personalized services are non-refundable.
• Digital products are not eligible for refunds once delivered.
• Any cancellation due to misconduct or violation of terms will result in no refund.

Force Majeure Policy (Uncontrollable Circumstances)

• If a service is canceled due to natural disasters, government restrictions, or unforeseen events, clients will be offered a reschedule or a partial refund.
• In such cases, a processing fee of 20% will be deducted from the refund amount.
• Contrashutter is not liable for cancellations due to factors beyond its control, such as strikes, lockdowns, or weather conditions.
• Clients must provide valid proof if they cancel a service due to personal emergencies to qualify for a refund.
• The company will handle force majeure cancellations on a case-by-case basis.

Refund Processing & Timeframe

• Approved refunds will be processed within 10-15 business days.
• Refunds will be credited to the original payment method unless otherwise specified.
• Transaction fees, gateway charges, or third-party commissions will be deducted from the refund amount.
• Clients will receive a refund confirmation email once the transaction is completed.
• Any disputes regarding refunds must be raised within 5 days of cancellation for review.