Return & Replace Policy

Understanding our return and replacement policies

Return and Replacement Policy for Services (Photography, Makeup, Decoration, and More)

  • Services once availed cannot be returned but exchanged.
  • If a client is unhappy with service quality, only minor corrections or adjustments will be provided, but a full rework will not be allowed.
  • Clients must report any service-related issues within 24 hours after completion for eligibility for corrections.
  • Event-based services (Photography, Makeup, Decoration, Graphics etc.) cannot be redone if missed by the client.
  • Pre-scheduled services can be modified only if requested at least 7 days in advance.
  • If a client fails to show up for a scheduled session, the service will be considered completed, and no replacement will be provided.
  • Minor lighting or editing variations in photography do not qualify for replacements.
  • If makeup fades due to external factors (weather, sweat, tears, etc.), no replacement or re-service will be provided.
  • Decoration services will not be replaced or altered once setup is completed at the event venue.
  • Clients must provide accurate specifications before availing of any service; replacements will not be made due to misunderstandings.
  • In case of technical issues during photography/videography, only edited photos/videos will be corrected, not the entire shoot.
  • If makeup products cause an allergic reaction, Contrashutter will not be liable for a replacement.
  • If a client is dissatisfied due to personal preferences, adjustments will be made within practical limits but without redoing the entire service.
  • Delays due to client unavailability will not make them eligible for an additional service slot.
  • In case of force majeure (natural disasters, government restrictions, etc.), Contrashutter will offer a rescheduling option, but no return of service.
  • If a service was started but could not be completed due to client-side issues, no return or re-service will be provided.
  • Services cannot be transferred to another client once booked.
  • If a client chooses the wrong package, it cannot be exchanged after service delivery.
  • Once a service is booked, switching to a different service is not allowed.
  • If a client disagrees with Contrashutter’s professional decisions (lighting, angles, makeup shades), no replacement will be offered.

Return and Replacement Policy for Digital Products (Edited Photos, Videos, Graphics, etc.)

  • Digital files cannot be returned once delivered.
  • Only technical errors (missing files, wrong format, or corrupt data) qualify for replacements.
  • Minor color or lighting differences in edited photos do not qualify for replacements.
  • A maximum of 2 minor revisions will be allowed per project; additional changes will be chargeable.
  • If a client downloads and alters the files externally, Contrashutter is not responsible for replacements.
  • If a file is deleted by the client, Contrashutter is not responsible for restoring it.
  • Delivered graphic designs cannot be changed or exchanged once approved.
  • Clients must specify format preferences before delivery; format changes post-delivery will not be accepted.
  • Watermarked previews will be shared before final delivery; replacements based on dissatisfaction after final delivery will not be considered.
  • If a file is lost due to client-side technical issues, Contrashutter is not liable for a replacement.
  • If video footage is too lengthy or too short per the client's perception, it will not be re-edited unless an error was made.
  • Background music or design choices cannot be changed once finalized.
  • If a client fails to download digital files within 15 days, Contrashutter is not responsible for re-sending them.
  • If AI-based editing tools are used for enhancement, client dissatisfaction does not qualify for replacements.
  • Clients must report digital delivery issues within 48 hours of receiving files.
  • If a client loses access to the shared link, Contrashutter will only re-share it once.
  • If the client requests a revision after project closure, a new service charge will apply.
  • If a third-party service is used (external printers, software compatibility issues, etc.), Contrashutter is not responsible for errors.
  • If a delivered photo or video has a minor aesthetic issue, it is not eligible for a replacement.
  • If the client provides incorrect details (event names, date stamps, etc.), replacements will not be provided.

Return and Replacement Policy for Physical Products (Albums, Frames, Customized Gifts, etc.)

  • Physical products can be replaced only if damaged upon delivery.
  • Clients must report any physical damage within 48 hours of receiving the product.
  • Minor color tone variations in prints do not qualify for replacements.
  • Customized products (engraved, printed items, etc.) cannot be replaced unless a manufacturing defect is found.
  • No replacement will be provided if the damage is caused by client mishandling.
  • Delivery delays caused by couriers do not qualify for replacements.
  • Once the design is approved for printing, it cannot be changed or replaced.
  • If a frame or album is broken during shipping, Contrashutter will offer a replacement only if proof is submitted.
  • If incorrect spelling or information is printed due to client error, replacements will not be made.
  • Replacement requests after 7 days of delivery will not be accepted.

General Return and Replacement Conditions

  • Clients must inspect items immediately upon delivery and report issues within 48 hours.
  • If a replacement is issued, the client must return the original product first.
  • Clients cannot request both a replacement and a refund.
  • If a replacement is out of stock, an alternative item will be provided.
  • If an order was custom-made, it cannot be replaced unless defective.
  • Requests must be made via official email with proper proof.
  • Clients cannot request partial replacements (e.g., one page of an album).
  • If an issue is caused by a third-party vendor, Contrashutter is not liable.
  • If delivery was attempted but the client was unavailable, a replacement is not possible.
  • Repeated return requests from a single client may be restricted.

Final Terms & Conditions for Return and Replacement

  • Any fraudulent claims for returns/replacements will lead to a permanent ban from future Contrashutter services.
  • If a client attempts to misuse the return policy (e.g., using a service and then requesting a replacement for unjustified reasons), Contrashutter reserves the right to refuse service.
  • Clients must clearly specify return reasons—vague complaints will not qualify for replacements.
  • If a return request is made without sufficient proof (photos, videos, evidence), it will not be processed.
  • Return and replacement policies are subject to change without prior notice as per Contrashutter’s business needs.
  • Clients must accept replacement timelines as per Contrashutter’s availability and production schedules.
  • Legal action may be taken against clients who attempt to defame or falsely accuse Contrashutter to force a return or replacement.
  • If a product or service has been delivered according to order specifications, replacements will not be allowed.
  • Any return or replacement disputes will be handled as per Contrashutter’s dispute resolution process.
  • By availing of Contrashutter’s services/products, the client automatically agrees to these return and replacement policies.

For any questions about our return and replace policy, please contact our support team.